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App Crashing

asked 2012-12-17 07:38:59 -0600

Chelsea Tolentino gravatar image

The app is constantly crashing on me. Are there any other users with this issue? I had the ability to upload 4 BAM files successfully two weeks ago and it was working just fine. I moved my files to another folder on my computer and now it says the files do not exist when I open up the app and when I try to start a new project and open one of my BAM files inside the app, it crashes. I also downloaded the new version today and it still crashes. :(

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answered 2013-01-16 15:32:17 -0600

Hi Chelsea,

As follow-up to the conversation we had on the phone I wanted to let you know that we were never able to reproduce this particular crash with GenomeBrowse but believe it could be related to some write permission inconsistencies across your network drive.

As GenomeBrowse computes the coverages information for BAM files it stores the coverage file in the same location as the BAM file. If the user does not have write permissions to that location then this process could error out and potentially crash the product.

As a workaround we recommend loading your BAM files into GenomeBrowse from your local drive to compute the coverage. Then once the computation is finished you can move both the BAM file and the coverage file into the same location on the network drive. You should then be able to successfully load the BAM files into GenomeBrowse without any crashing.

Please let us know if you have any further issues.

Thanks, Jami...

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Questions should be tagged FeatureRequest for asking about a non-existing feature or proposing a new idea, GeneralInquiry for general questions about GenomeBrowse or directions on how to do something, or RanIntoProblem if you want to report an issue or had difficulty getting to an expected result.


Asked: 2012-12-17 07:38:59 -0600

Seen: 461 times

Last updated: Jan 16 '13