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Hi Nick,

I am sorry you are having trouble with GenomeBrowse.

When the Annotations tab reports "! data.goldenhelix.com (showing 0/0)" that means GenomeBrowse is not able to access our annotation servers and as a result will not prompt you to download the reference sequence because it is not accessible.

There are a couple of options to attempt to fix the issue. One is to hit the Refresh button at the bottom of the Annotations tab. If that does not give GenomeBrowse access to the server you may need to reset your proxy settings.

You can access your proxy settings by going to Tools > Proxy Settings. If you know the settings you can enter them in manually or select Automatically detect proxy settings and GenomeBrowse may be able to determine them.

If neither of those options fix the issue your firewall may be blocking the connection and you may need to manually give GenomeBrowse assess to data.goldenhelix.com through the firewall.

Please let us know if we can help further.

Thanks, Jami...