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Error logging into GenomeBrowse with SSH handshake failed

asked 2018-05-09 13:26:39 -0600

When logging in, I get a "SSH handshake failed" message!

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answered 2018-05-09 13:27:27 -0600

Due to increased security requirements for connection to our login and upgrade server, existing GenomeBrowse installations (version 2.0.1 or newer) will fail to login with a red error message: “SSH handshake failed”. Unfortunately, for the same reason you will not receive the update notification for the recently released GB 3.0.0 that resolves this issue with an updated configuration.

You may find that GenomeBrowse continues to work for you if you had previously logged in and don’t log out, but please take the time to update to GenomeBrowse 3.0.0 to prevent any inconvenience and future interruptions.

Download and install GenomeBrowse 3.0 here: http://goldenhelix.com/products/Genom...

Thanks, Gabe

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Questions should be tagged FeatureRequest for asking about a non-existing feature or proposing a new idea, GeneralInquiry for general questions about GenomeBrowse or directions on how to do something, or RanIntoProblem if you want to report an issue or had difficulty getting to an expected result.

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Asked: 2018-05-09 13:26:39 -0600

Seen: 9 times

Last updated: May 09