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Hi Vicky,

I am sorry you are having issues accessing our data servers to download annotation tracks.

If you are running a firewall that must have explicit allow rules for programs to make outgoing connections you need to allow both "GoldenHelix.exe" and "aria2c.exe" to make HTTP and HTTPS outgoing connections (port 80 and port 443 respectively). The default Windows firewall does not require this but third party ones like F-Secure may be configured to require this.

If this is not causing the issue can you provide details on the exact error message you are receiving?

Let me know how I can assist you further.

Thanks, Jami...