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Hi Tamar,

I am sorry you are having issues loading your BAM and VCF files into GenomeBrowse.

Have you tried loading them through the Add dialog by navigating to their saved location? Our records indicate that you are using the Win64 version, if that is correct there is a know bug in that version for visualizing BAM files which may be causing the issue.

Can you try updating to GenomeBrowse 2.0.2 to see if that resolves the issue. You can download the installer from our website at the following link. http://www.goldenhelix.com/GenomeBrowse/index.html

If you are still seeing the same issues after updating could provide some screenshots of the error message, or even provide a sample of the data so we can try and reproduce the issue.

You can email me directly at genomebrowse@goldenhelix.com to share your data in a secure fashion.

Please let me know how I can be of further assistance.

Thanks, Jami...