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Dear Anne,

I am sorry that you are having trouble with GenomeBrowse.

To be able to identify what is happening with your BAM file we will need to know what type of error occurred during computation.

If you hover your mouse over the red triangle that appears in the plot area, an error code will be given which can help us diagnose the issue.

Please provide us with any further error information reported by GenomeBrowse so we can determine how to best assist you.

Thanks, Jami...